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Effective Date: 12/10/2026

Website: https://www.orma.co.in/

At ORMA-back to basics , we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

Shipping Locations

We currently ship to the following locations: India

International shipping: On selected countries

Orders placed outside our supported shipping locations will not be processed.

Order Processing Time

All orders are processed within 12-15 business days after successful payment confirmation.

Orders are not processed on public holidays.

Processing time may be extended during sales, festive seasons, or periods of high order volume.

Shipping Charges

Shipping charges are as follows:

Applicable shipping charges will be clearly displayed at checkout before order confirmation.

Estimated Delivery Time

Estimated delivery timelines are as follows:

Delivery timelines are approximate and may vary depending on:

• Customer location

• Courier service operations

• Weather conditions

• Government restrictions

• Unforeseen logistical challenges

Shipping Partners

We use third-party courier service providers for order delivery.

Courier partners are responsible for the transportation and delivery of orders once dispatched.

Delivery Attempts

Courier partners may attempt delivery up to 2 times.

If delivery fails due to incorrect address, customer unavailability, or refusal, the shipment may be returned to us.

Re-shipping charges, if applicable, must be borne by the customer.

Incorrect Address or Contact Information

Customers are requested to ensure the following details are accurate at checkout:

• Shipping address

• Mobile number

• PIN / ZIP code

Orma

We are not responsible for delivery delays or non-delivery resulting from incorrect or incomplete information.

Damaged or Missing Packages

If your order arrives damaged or appears tampered with:

• Do not accept the package if visibly damaged

• Record a clear unboxing video showing the issue

• Contact us within 24 hours/days of delivery

Claims raised without sufficient proof may not be accepted.

Customs, Duties & Taxes

International shipping: Not available

If international shipping is enabled, any applicable customs duties, import taxes, or additional charges may be the responsibility of the customer.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

We are not liable for delays caused by:

• Courier service disruptions

• Natural disasters

• Pandemic-related restrictions

• Government regulations

Platform Disclosure

This website has been built using Storepecker, an eCommerce website builder designed to help businesses launch and manage online stores efficiently.

Learn more at:

https://storepecker.com/

Contact Us

Brand name ORMA-back to basics

Ormabacktobasics@gmail.com - email

Tc 24/ 1789 - shop no :2

Thiruvananthapuram taluk

Kowdiar village

Kowdiar po

Kuravankonam

PIN code 695003

9746446576- WhatsApp number

Contact Us
  • Tc 24/ 1789 - shop no :2 Thiruvananthapuram taluk Kowdiar village Kowdiar po Kuravankonam PIN code 695003
  • +919746446576
  • ormabacktobasics@gmail.com
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